What went wrong at the San Diego Union Tribune--and lots of other institutions

Letter by Fred Jacobsen, Apollo Beach, Fla.
published by Voice of San Diego
July 28, 2008
"I retired from The San Diego Union-Tribune years ago, and years too early. I left after working there became no longer enjoyable.

"The turning point came when middle managers were deemed to be the cause of all problems there, and were not made part of the solution.

"New faces and high-paid consultants became the new fonts of salvation.

"Continuous planning was substituted for continuous improvement.

Browbeating was substituted for constructive conversation..."